Jams Audio


615-383-JAMS ( 5267)


Office Hours
Monday - Friday
10:00 am-5:30 pm CST

Visa - Mastercard
Credit cards processed:
PayPal

 

Payment Processing

Frequently Asked Questions
 

CONTACT US
Your satisfaction is our top priority. Please contact us if you have any questions or problems. We promise to respond as quickly as possible.
Call Us:
10:00-5:30 CST Monday-Friday
615-383-JAMS (5267)
or Toll Free 1-866-380-JAMS(5267)
E-Mail Us:
jamsaudio@PalmerGear.com

Palmer Gear Questions
Ordering Questions
Payment Questions
Shipping Questions
Returns Questions
Terms/Title
Privacy
Privacy Policy
Security Policy

PAYMENT QUESTIONS
TERMS/TITLE
SECURITY POLICY
PALMER GEAR QUESTIONS
I have a recording studio. What Palmer gear will help me record directly to the console without losing tone or signal?
The PGA-04 or PDI-03 with the built-in load box is perfect for recording your tube amp head direct to the console.
The PGA-05 can be used primarily with pre-amps to enhance the tone straight to the console.
And although the PDI-09 is designed for guitar amps, you can also connect it to a pedal board (or preamp) for a great sounding DI straight to the console.
My studio does a lot of business. Is the PGA-04 and/or PGA-05 easy for a variety of guitar players to use?
Yes, your guitar players will love the Palmer gear--no matter what style they play. Easy operation!
You simply connect the PGA-04, with its built-in 8 ohm load box, instead of their speaker cabinet--record directly to your console. Or you can connect the speaker cabinet out of the PGA-04 and record direct + mic the cabinet.
The PGA-05, 2-Channel stereo cabinet simulator with no load box, is just as simple. Connect the outputs of the pre-amp or FX rack and record straight to the console with great cabinet tone.
Can I use the Palmer gear with my solid state amp?
You betcha. As long as you don't exceed the (120 watt Palmer) power limit.
I play bass guitar. Which Palmer gear would be right for me?
Although most bass amps have a direct output, you should try a PDI-09 or a PGA-04 connected between your speaker output and your cabinet. Then connect the XLR output to the console. With this setup, you will get the full tone of the preamp and the power amp section to the console.
Is the PDI-09, PGA-04 or PGA-05 an effects box?
No. An effects box has reverb, chorus, delay, etc. The PDI-09, PGA-04 and PGA-05 are guitar direct boxes, and are all designed to create an authentic speaker cabinet tone without having to mic your cabinet. No more hanging a mic through your amp handle. 'Bout time!
What's the advantage of the PDI-09 over some other guitar direct box?
The PDI-09 is very clean and transparent. It has a 3 position attenuator switch and a 3 position tone switch, making it useful for pedal boards and tube amps for direct output to a console.
Do I have to run a cabinet with my PDI-09?
Yes, the PDI-09 is a filtered DI box for guitar amps to connect between the amp and the speakers. It does not have a load circuit built into it. You can only use a PDI-09 without speakers if you connect an external load box in place of the speakers.
What's the difference between the PGA-04 and PGA-05?
The PGA-04 is a mono speaker simulator with a built-in 8 ohm load box. You can use it with or without speakers--set your tube amp head to 8 ohms.
The PGA-05 is a stereo unit designed to use with line level preamp equipment. It does not have a load box onboard. The PGA-05 has a line/speaker input switch on the back of the unit to facilitate the use of a preamp or an amp.
Can I run a speaker cabinet with my PGA-04? PGA-05?
Yes. With the PGA-04, just plug a cabinet into the 'thru' jack, then into the cabinet. The internal load box is by-passed in this mode.
With the PGA-05, you must set the line/speaker level switch on the back of the unit to speaker level, then plug a cabinet into the PGA-05.
What's the difference between the PGA-04 and PDI-09?
The PGA-04 is a mono speaker simulator with a built-in 8 ohm load box. You can use it with or without speakers when your tube amp head is set to 8 ohms.
The PDI-09 does not have a load box built in, so you need to use a cabinet or an external load box.
When would a Triline come in handy?
It's really a versatile little piece of gear. The Triline can be used to route your guitar signal to 2 different amp setups. Simultaneously or Separately. It also has a built-in direct output for your acoustic guitar's connection to the console. When used in conjunction with the E-Frog cabinet switcher, you can route your signal between 2 different amp heads connected to 1 cabinet.
I keep reading about the original PDI-03. Has it really been reissued?
Exciting News! Although the legendary PDI-03 has been out of production for quite some time, Martin Schmitz, the designer of Palmer products has heard your pleas and decided to put it back in production. As of September 2005 the original PDI-03 is available again. Martin gave us a great interview on the PDI-03. Read it here.
What's the difference between the PGA-04 and PDI-03?
The PDI-03 and the PGA-04 have the same speaker simulator filter circuit. There are two main differences: the EQ section and routing of the filtered and unfiltered signals.

The PDI-03 has two 3-position switches: one for the highs and one for the lows. On the PDI-03, the filtered and unfiltered signals are separate with dedicated volume controls and output jacks. This signal routing feature enables you to use the PDI-03 like a splitter and send a line-level output signal to separate power amps, effects racks or consoles.

The PGA-04 has rotary knobs for the highs and lows. It also has a Brown/Lite switch for the filtered section which is like a pre-set mid-range control. In the signal routing, the filtered and unfiltered signals are mixed internally by individual volume controls and sent to the same output jacks. The unfiltered signal has a 6K switch for tweaking the highs.

When I'm mounting my speaker simulator, do I need to leave a rack space for ventiliation?
The resistors in the load circuit are what gets hot, so this only applies to the PDI-03 and PGA-04. The PDI-03 is rated at 100 watts and the PGA-04 is rated at 120 watts. Both units will take up to 200 watts in short peaks. Starting at about 60 watts it is best to leave an empty rack space above the Palmer. If you are running your amp at 100 watts or more, you should probably leave a space both above and below your Palmer to help the heat dissipate.
What Warranty is offered by Palmer Products?
As of October 2007: Palmer offers the original owner a 5 years unlimited warranty against defects in materials and workmanship.
ORDER QUESTIONS
What's the difference between "Available" and "Special Order"?
We make every effort to keep in stock the gear our customers want.
"Available" means the product is in stock. Your order will be processed promptly. You will be provided with the order confirmation and tracking information when it is shipped. We will notify you of any unexpected delay to your order.
"Special Order" items will need to be prepaid and could take 4-6 weeks to ship. The gear is made special for you at the Palmer factory in Germany, shipped to us, and we ship to you. The cycle usually takes about 4-6 weeks. You will be notified when your order is shipped and tracking information will be provided at that time.
What does ETA mean?
When an item is marked "ETA" (Estimated Time of Arrival) it is temporarily out of stock due to high demand. An order has already been placed with Palmer. The date quoted is when we expect to receive the gear. As soon as we get it in, you will be notified when your order is shipped and tracking information will be provided to you.
What's my order status?
You will be e-mailed a confirmation when your order is received, and shipped. To see where your order is in the system, you can go to UPS.com and enter your tracking number.
How do Special Orders work?
A "Special Order" item will need to be prepaid and could take 4-6 weeks to ship. The gear is made special for you at the Palmer factory in Germany, shipped to us, and we ship to you. The cycle usually takes about 4-6 weeks. You will be notified when your order is shipped and tracking information will be provided at that time.
How can I cancel or change an order?
Please call us at 615-383-JAMS(5267) or e-mail: jamsaudio@PalmerGear.com

E-mail cancellations must contain the following: First name, last name, phone number, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may get in touch with you if we have questions regarding the cancellation of your order.

Every effort will be made to accommodate the cancellation of your order, providing it has not been charged and/or shipped out. In the event that a cancellation was submitted before your order was shipped out, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received AFTER the order was shipped, we will refund the merchandise total less shipping. Be sure to decline the delivery so it will come back to us.

What is the best way to contact you if I have a problem with my order?
We are just a phone call or e-mail away. Phone Toll Free 1-615-383-JAMS(5267)
or E-mail: jamsaudio@PalmerGear.com
How is the sales tax calculated?
There is a 9.25% tax for residents of Tennessee. Sales tax is applied to merchandise value and not on shipping. No sales tax is applied to out-of-state orders.
PAYMENT QUESTIONS
How can I pay for my gear?

•You may use Check, International Money Order, MasterCard, Visa or Amex. We do not ship COD.

•PAYING BY CREDIT CARD: Credit card transactions are subject to verification by the issuing bank. Please follow the instructions on the order form. For added security, we do not store credit card numbers on our servers. Sure, this means you have to enter the number each time you purchase gear, but we think the extra security is worth it.

• PAYING BY CHECK OR MONEY ORDER: We accept checks or money orders payable in US funds only. Please print out an order form at checkout (be sure to remove the items from your basket after you print out the form if you are mailing us a check).

Mail the form with your payment to:   
JAMS Audio
4605 Elkins Avenue
Nashville, TN 37209
Attention: Customer Service

•Your order cannot be processed unless we receive the complete payment. Incomplete orders will be mailed a letter informing them of the discrepancy. Please verify that you have added proper shipping and tax (if applicable) before mailing your order. Orders from Tennessee must include sales tax. Insufficient funds will delay your order. We do not ship orders until your funds clear the bank. Payments by personal checks will typically delay your order two to three weeks.

SHIPPING QUESTIONS
When will my order be shipped to me?
All available products will be shipped promptly via UPS ground. Sorry, we do not ship on Weekends or Holidays. For other shipping options, you will need to call or e-mail customer service to make special arrangements.
What is the "Default" shipping address?
We can only ship to the address on the credit card. In addition, for your security, you will have to sign for your package. All gear will be shipped "Signature Required" unless specified in writing that you do not require the item to be signed for upon receipt.
Do you ship to P.O. boxes?
We normally ship UPS, which does not deliver to a Post Office Box. Please be aware that we only ship to the billing address of the credit card used for the purchase. If you need shipments made to an address other than the one on the credit card, you will need to call or e-mail us to make special arrangements.
Do you ship international orders?
We ship only to United States and Canadian destinations. All charges must appear in US dollars.

Orders for Alaska, Hawaii and U.S. Territories* require additional shipping charges.
*(Note: Qualifying U.S.Territories have 5-digit USPS Zip Codes)

For orders outside the US and Canada, please visit www.adamhall.com for information on purchasing Palmer Products in your area.

How much is shipping?
Shipping will be calculated for you at check out. Shipping charges depend on your destination.
For your protection all products will be shipped INSURED and SIGNATURE REQUIRED.
How can I find out the shipping status of my order?
You can go to www.ups.com and use the tracking feature on the site. Enter the tracking number you received with your order and you can track where it is in the system and the estimated delivery date.
Can I ship my order to a different address?
No problem.
Can I change my shipping method or shipping address after placing my order?
Sorry, No. Once you order is processed, we cannot change the information.
What happens if my package comes back to you as "Undeliverable"?
Sometimes, Murphy's Law does kick in and packages are returned to us as undeliverable. If you do not receive your order or a confirmation of its return, please contact customer service at
1-615-383-JAMS(5867). On our end, we will try to contact you via e-mail or phone.
Our goal is to get the problem straightened out as quickly as possible and get your gear delivered to you.
RETURNS QUESTIONS
What is your return policy?

JAMS Audio wants to ensure every product you receive is correct.

If for any reason you are not satisfied with your order and want to return it for a refund, please note the following conditions:

• You may return gear within 14 days of the date of sale
• If the item is a special order, you may return gear within 14 days of our ship date
• Merchandise must be in new condition and must be returned with the original packaging and manuals
• Simply call customer service to obtain a RA (Return Authorization)
• You will be responsible for any return shipping costs. We cannot accept COD deliveries
JAMS Return Policy entitles you to a refund of the purchase price (including applicable sales tax and shipping based on UPS Ground charges), less a 10% Restocking Fee
• A refund check will be mailed to you after we check out the gear and ensure it is in original condition
• Refunds may take 2 to 3 weeks for processing.

Please follow this procedure for all Returns:
• Call customer service at 615-383-JAMS(5267) or e-mail jamsaudio@PalmerGear.com within 14 days of the purchase date so we can expect your return and issue you a RA (Return Authorization)
• Please write and send with the product an explaination of why you are returning it
• Include a copy of the Original Invoice
• Enclose and wrap the gear securely in its original packing
• Write the RA Number on the outside of the shipping box
• Ship to the address below

Return merchandise with RA number to:
ATTN: RETURNS
JAMS Audio
4605 Elkins Avenue
Nashville, TN 37209

NOTE: Returns sent with no RA number will be returned to sender
We CANNOT accept COD deliveries--they will be returned to sender

How do I return a defective product?

We will gladly repair or replace all defective products. In the unlikely event that you receive gear that is defective, we want to take care of it as quickly as possible. Please call customer service at

1-615-383-JAMS(5267) or e-mail jamsaudio@PalmerGear.com

within 14 days of purchase date to verify the problem. If you need to return the unit, we will issue an RA# (Return Authorization number). Merchandise must be returned in the original shipping carton with all packing materials and manuals. If the product is defective, we will repair or replace the product and return it to you at no charge. JAMS Audio will cover all shipping costs on defective product returns. If we determine the product not to be defective and you want a refund, you will be subject to a 10% restocking fee, and will be responsible for all shipping charges.

Please write the RA number on the outside of the shipping box.

Return merchandise with RA number to:
ATTN: RETURNS
JAMS Audio
4605 Elkins Avenue
Nashville, TN 37209

NOTE: Returns sent with no RA number will be returned to sender
We CANNOT accept COD deliveries--they will be returned to sender

How are Shipping Damages Handled?
Please inspect your packages upon delivery. Report any damage claims to UPS at 1-800-PICK-UPS. You should save the merchandise in the original box and packing. UPS claims may be initiated by either the shipper or the receiver. Notify us immediately to report any damage. If you do not notify JAMS Audio of damaged goods within the first 3 days of arrival, JAMS Audio's regular return policy will override any claim of damage. Call Customer Service at 1-615-383-JAMS(5267) or e-mail jamsaudio@PalmerGear.com .
What about Misuse and Abuse?
We will evaluate all returns upon receipt. If we receive the product and determine it to be damaged due to customer misuse or abuse (scratched, dropped, beer spills, candle wax, etc), the item will not be returnable. You will be responsible for all repair and shipping charges. If conditions are not met, JAMS Audio reserves the right to refuse the return.
TERMS / TITLE
Title to items purchased is retained by JAMS Audio until said items are paid for by the purchaser, and title passes to purchaser at that time. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. JAMS Audio will not incur any forwarding costs on shipments.
PRIVACY
What information do you collect, and how do you use it?

Our order form collects physical information (including e-mail addresses) and financial information (account or credit card numbers).

Physical contact information is used to ship orders and to contact customers when necessary.

Financial information is used for billing. For added security, we do not store credit card numbers on our servers. Sure, this means you have to enter the number each time you purchase gear, but we think the extra security is worth it.

JAMS Audio will never share your information with other organizations for commercial purposes without your permission.

This site is hosted by Web Net Hosting. Web Net Hosting hosts the store pages, ordering system, and order data. E-Online Data is our merchant for collection of data regarding payments. Authorize.net is our gateway host.

Please view our PRIVACY POLICY for additional information.

JAMS  Audio  PRIVACY  POLICY

Like most other e-commerce Websites, our site uses "cookies"--small files placed temporarily in your Internet browser--to keep track of your stay at our Website.

The "cookie" text only tells us that you have visited our site before. A cookie generated by our site contains no information about you and does not gather information from your computer about you. It contains only an alphanumeric ID that allows you to retrieve your shopping basket, so you can continue shopping where you left off at your last visit, without losing any of the items in your basket.

When you place an order or request information, we retain contact information which may include your name, address, and e-mail address. Physical contact information is used to ship orders and to contact customers when necessary.

Except to verify credit card information, we do not use or release any credit card or financial information for any purpose.

SECURITY POLICY
JAMS Audio offers secure online ordering technology using the latest Secure Sockets Layer (SSL) encryption technology. The connection between your browser and our servers is encrypted with industry-standard SSL technology, which scrambles ordering information so that only your browser and our servers can decipher it. To use this option you must have a browser that supports SSL protocol. Microsoft Internet Explorer, Netscape, and Firefox all support SSL protocol. If you do not see the little padlock at the bottom of your screen when placing your order, please call us toll free 1-615-383-JAMS(5267) to place your order by phone.

 

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Copyright © 2005. JAMS Audio. All Rights Reserved.